About our helpline numbers

Find out how much it costs to call our 0845 helpline.

Calls to our 0845 helpline numbers are generally charged by BT at 3p per minute on weekdays from 6am to 6pm and 1p per minute at other times. This will depend on your calling plan.

Charges for calls from mobile networks, payphones and other suppliers may be more expensive than the BT rate.

Opening hours

Our helpline is open from 8.30am to 5.30pm, Monday to Friday.

If you telephone this number outside of these hours, we have a call handling service dealing with our calls.

One of our staff will record the details of your call and decide how it should be handled.

If there is an emergency or something that is affecting the safety of people who use care services, they have access to the Commission's officer who is on call.

Our other number

Depending on your telephone price plan or supplier, it may cost you less to call our Newcastle number, where the helpline is based.

The helpline's Newcastle number is:

Telephone: 0191 233 3323

You can also email us at enquiries@csci.gsi.gov.uk