Inspection reports for care services
After each inspection we publish a report on
our findings.
The report refers to the government’s National Minimum Standards which form
the basis of what people should expect from care services. The
report will say how well the service provides good outcomes for the
people who use it.
An inspection report may also include a quality rating, ranging
from zero stars (poor) to three stars (excellent), making it easier
for you to choose and compare services.
We send a copy of the report to the service's owner and manager,
who have 28 days to make any comments.
We keep their comments for our records and publish the final
report on our website.
Putting things right
Our inspector's report will say what the service does well and
what it needs to do to improve.
If things are going wrong, our inspectors work with the service
to make sure improvements happen quickly.
We also have legal powers to insist on changes.
If things don’t improve, or if people are not being looked after
properly, we can take action to close down a service.