Provider relationship manager reports
Read annual performance reports on corporate providers
As well as providing reports on our individual care services, we
publish a provider relationship manager (PRM) annual performance
report.
PRM reports provide an overview on how effective corporate
providers are at providing quality services and what improvements
they need to make.
What is a corporate provider?
Corporate providers range from large-scale organisations to
smaller niche providers who are recognised as specialists in their
field of care. They cover private and voluntary sector
organisations.
What is a PRM?
PRMs provide a bridge between CSCI and corporate providers.
Based within CSCI regional offices but with a national remit,
each PRM acts as a key account handler for a number of eligible
corporate providers of adult social services.
PRMs were introduced in response to concerns raised by corporate
providers, particularly in relation to consistency, during the move
from the National Care Standards Commission (NCSC) to CSCI.
The purpose of the PRM role is to:
- Support the continued improvement of services
- Provide an overview of the corporate provider’s services
- Improve consistency
- Act as a single point of contact
- Provide advice and guidance
- Act as a troubleshooter
What’s in the report?
PRMs produce annual reports for each of the corporate providers
they have worked with over the preceding inspection year.
The reports contain:
- Analysis of inspection findings and national minimum
standards
- Identification of strengths and areas for development
- Identification of themes and significant issues
- Highlighting of good practice
- Presentation of the key findings
Why are the reports being published?
As part of the CSCI objective in providing transparency, annual
performance reports are being made widely available for the first
time.