Share concerns and complaints

Find out how to share concerns and complaints about a social care service, your council, or us.

You can also get this information on our easy to read pages and in other languages.

Concerns and complaints about:

1. Care homes and care services

If you are unhappy about how you have been treated or the services you have received we will take your views seriously.

• Share concerns or complaints about a care home or service: find out what to do if you are unhappy about your care.

2. Council social services

If you would like to make a complaint about social care services provided by your council, you should contact them directly.

• Complain to your council: what to do if you have a concern or complaint about your council

Other complaints

Complaints about us

We aim to get things right first time. If you believe we have got something wrong, please tell us and we will try to sort things out quickly.

• How to complain about CSCI: what to do if you want to make a complaint about us.