How to complain about CSCI

Find out what to do if you have a complaint about us.

We aim to get things right first time. If you believe we have got something wrong, please tell us and we will try to sort things out quickly.

Follow the steps below to make a complaint about us.

Stage 1: making your complaint

Who should I contact?

Please make your complaint to the person you have been dealing with, so that they have the opportunity to respond to you directly.

If you feel unable to do this or you do not feel you have had an adequate response then you can tell their manager.

To find their manager please contact us.

What happens next?

We will reply to you within three working days.

We will let you know who will be dealing with your complaint and discuss any further details with you.

We will respond to you in full by letter within 15 days and let you know what we intend to do about your complaint.

What should I do if I'm not happy?

If you are not satisfied with how we have responded to your complaint, go to stage 2 to find out what you can do.